So I did a quick test on my youngest daughter yesterday. I wanted to test her preference of hand to hold a toy rattle in. Left is wrong, I learned, and right is right—she’d switch hands every time I placed the toy in her “wrong” hand. After a while though, she got tired of the experiment and refused to take the toy at all.
Users will always try doing things their way, not yours. If you don’t heed their way, they will become disinterested, frustrated, or worse yet, hostile.
Place your product in users’ lap and observe. Act thenceforth accordingly.
This post is part of the #blogg100 challenge—100 blog posts à 100 words in 100 days.