What not to say to your customers

What was it you ordered again? Sorry, I’m a little clumsy today. You see, I got a strange telephone call this morning, while I was still asleep. This whole day has been weird.

I was fortunate to be the target audience of this pearl of customer communication in a diner this week. It reminded me that there is a fine line between being friendly and disclosing just about too much.

Interaction with customers seldom constitutes quality time in a familiar setting. It’s comfortably abrupt, moderately open, generally synthetic. Your customer dictates the mood and direction. You just play your part.

This post is part of the #blogg100 challenge—100 blog posts in 100 days.

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